Refund policy

Refund & Return Policy

At Itrens, we want you to have a smooth and satisfactory shopping experience. If you are not satisfied with your purchase, you may request a return in accordance with the policy below.

5-Day Easy Return Policy

You may request a return within 5 days from the date your order is delivered.

To be eligible for a return:

  • The return request must be submitted within 5 days of delivery.
  • The product should be unused, unworn, unwashed, and in substantially the same condition in which it was received.
  • The product should include the original packaging, tags, accessories, manuals, and other items supplied with it, where applicable.
  • You may be required to provide photographs or videos of the product and packaging for verification.
  • Proof of purchase or your Itrens order number may be required.

Damaged, Defective or Incorrect Products

If you receive a product that is damaged, defective, missing parts, or different from what you ordered, please contact us at:

go@itrens.com

Please contact us within 5 days of delivery and provide your order number along with clear photos or videos showing the issue.

After verification, we may offer, as applicable:

  • A replacement;
  • An exchange;
  • A refund; or
  • Another appropriate resolution.

If the error is caused by us or the product arrives damaged or defective, eligible return shipping costs will generally be borne by Itrens.

Change-of-Mind Returns

Returns requested for reasons such as change of mind, personal preference, size choice, colour preference, or no longer needing the product may be accepted subject to product eligibility and inspection.

Where permitted, the customer may be responsible for return shipping charges for change-of-mind returns.

Non-Returnable Products

For hygiene, safety, or product-specific reasons, certain products may not be eligible for return, including where applicable:

  • Used or damaged products;
  • Products returned without original packaging;
  • Personal care, hygiene, beauty, intimate, or sanitary products once opened;
  • Customized or personalized items;
  • Consumable products once opened;
  • Gift cards;
  • Products specifically marked as non-returnable or final sale.

Your statutory rights for defective, damaged, or incorrectly supplied goods are not affected.

Return Approval

Do not send a product back without first contacting our support team.

Returns sent without authorization may not be accepted.

Refunds

Once the returned product is received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will generally be issued to the original payment method wherever possible.

For Cash on Delivery orders, refunds may be processed through:

  • Bank transfer;
  • UPI; or
  • Another electronic refund method communicated by our support team.

Cash refunds are generally not provided.

Banks, payment providers, and financial institutions may require additional processing time before the refunded amount appears in your account.

Refund Processing Time

Approved refunds are generally initiated within 5–10 business days after the returned product has been received and inspected.

The final credit time depends on your bank or payment provider.

Shipping Charges

Original delivery is free for eligible orders across India.

If a return is due to:

  • Incorrect product supplied by Itrens;
  • Damaged product;
  • Defective product; or
  • Product materially different from the order,

we will generally arrange or reimburse eligible return shipping.

For discretionary or change-of-mind returns, return shipping may be deducted from the refund or paid by the customer.

Exchanges

Where available, exchanges are subject to stock availability.

If the requested replacement is unavailable, we may offer a refund instead.

Contact

For returns, replacements, or refunds:

Email: go@itrens.com

Itrens
THOMPSON TANK AND CONSTRUCTION, INC.
2870 Fruitvale Ave
Bakersfield, CA 93308-5908
United States